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store support

I NEED TO REDOWNLOAD A PRODUCT
If you downloaded your product after 15th November 2021 you can simply redownload from your original confirmation email. The link will not expire and you will automatically receive the latest version. 

If you downloaded your product before this date, you'll need to contact us with your order number and we will send you a code so you can redownload the product for free off our new store. 

I'VE LOST MY ORDER NUMBER - WHAT NOW?
If you have lost your original confirmation email - you can contact us with the approximate date you made your purchase, along with your name and the email address you used to make the download. We will still be able to resend your order confirmation. 

store upgrade

WHAT HAS CHANGED?
On 15th November 2021 we upgraded the system we use to power our online store. The main advantages to this are:
- Order links no longer expire

- You can redownload updates automatically via your original confirmation email

-Faster download speeds

WHAT DO I NEED TO DO?

Nothing really! 
Your products will still work. If you placed an order before 15th November 2021 and wish to redownload the product, simply contact us providing:
- Date of purchase
- Order Number

We will then send you a coupon code so you can redownload the products from the new store.

HOW DOES IT WORK NOW?

On the new store, you select your products and add them to your basket as normal.

Then, you progress through the payment pages.

Once your order is complete, you receive a confirmation email with a download link.

*Do NOT discard this email as it is where your links are stored. We are able to recover lost emails and resend them for you - but it is obviously much quicker to keep them safe.

You can then revisit the link at any time by accessing your confirmation email. You will be able to redownload the products whenever you like, if the product has been updated since your last download, your link will automatically give you the latest version.

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